HOW IT WORKS

If you are walking the “Camino de Santiago” (St .James Way), but you don't want to carry along your backpack, we can help. We transport your luggage in a quick, reliable and economic way, picking it up every morning in your starting point and carrying it to wherever you tell us.


What do I have to do?

Using our services is easy!

  1. Go to our homepage. Add the stages of your trip, the date and the number of pieces of luggage, and leave us your contact information.
  2. Once on the Camino, leave each morning your luggage in the hotel / hostel you have indicated. We will pick it up.
  3. In the afternoon, when you have reached your destination, your luggage will be waiting for you.

More details

  • You can make your reservation up to the previous day to your desired date, at 20:00 (i.e.: if you want a pickup for tomorrow, you can make the reservation today, up to eight o'clock). Otherwise, we cannot guarantee that we will be able to perform the service
  • We consider as one stage a trip from one town to another with a distance smaller than 30 km. (for example, if you start your trip from Santo Domingo de la Calzada and spend the night at Belorado, we will charge you for one stage, since the distance among them is 22 km.).
  • If you origin and destination points are further than 30 km. apart, we will charge you for two stages (for example, if you want us to carry your luggage from Nájera to Belorado, the distance between them is 50 km.).
  • If you origin and destination are further than 60 km. apart, please contact us so that we can offer you a personlized solution.

How much does it cost?

These are our prices for the stages that take place in Spain and France (*):

  • One piece of luggage, during one stage: 6 €.
  • One piece of luggage, during 2 or more stages: 5.5 €.
  • 2 to 4 pieces of luggage, during one stage: 6 € per piece.
  • 2 to 4 pieces of luggage, during 2 or more stages: 5 € per piece.
  • 5 or more pieces of luggage, during one stage: 5 € per piece.
  • 5 or more pieces of luggage, during 2 or more stages: 4 € per piece.

(*) Camino Francés, Camino de Fisterra and the stages of the Camino Portugués that start from Tui.

In the stages that take place in Portugal (Camino Portugués up to Tui), our prices are:

  • One piece of luggage, during one stage: 7€.
  • One piece of luggage, during 2 or more stages: 6.5€ per stage.
  • 2 to 4 pieces of luggage (regardless of nº of stages): 6€ per piece.
  • More than 4 pieces of luggage (regardless of nº of stages): 5.5€ per piece.

We consider as one stage any route between two villages with a distance smaller than 30 km.


Frequently asked questions

My accomodation doesn't appear in the list of lodgings on your website. Can I still use your service?

Of course. Pick any lodgings in the list, and use the "Notes" field to add the information of your real staying place. We will take your luggage to the place you tell us.

Do I have to use the printable tags that appear in my order?

Not at all. When making your order, our site generates downloadable tags that you can print for your luggage, but they are only for your convenience. You can use your own tags if you wish (if there are any last minute change of plans, for example).


Using our website

Our website has several features that make using our service easier:

Register

When you place an order, you can also register on our website. Registering allows you to change or cancel your reservations later, if you need so.

You can use our service without registering, but if you are going to order our services frequently or you believe that your plans might change, we recommend that you register.


Tags

For your conveniente, once you have place your order you’ll also be able to download a set of printable luggage tags with the information of each stage in your route, so that you can print them and add them to your bags.


Changes and cancellations

  • Pickups can be modifed or canceled up to the day before the scheduled date, at 21:00.
  • Cancellation of a pickup or an order will carry a processing fee of 10 euros (*).
  • Changes in pickups that do not imply changes in the final price (date changes, origin and destination changes that do not change the final distance) can be done for free.
  • If you change an order and the resulting price is lower than the amount you originally paid, we will refund you the difference (minus a 10 euros processing fee (*)).
  • If you change an order and the resulting price is higher than the amount you originally paid, we will redirect you to our secure gatway in order to charge you the difference.
  • Refunds will be done through the same method in which you originally paid.

(*) If the amount to be refunded is less than 10 €, the refund will not be possible.